Retail Merchandise & Sales Leader

The Michael's Companies; Everett (MA); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

401(k) with employer match

Health, dental, and vision insurance

Employee discounts

Job summary

The Michaels Companies in Everett, MA is seeking a Merchandise Manager (Full-time) to lead store sales, coaching teams, and deliver exceptional customer experience across front-end operations, POS, and omni-channel services.

This role focuses on SOP adherence, staff development, loyalty enrollment, and protecting assets while driving sales in a fast-paced retail environment; nights, weekends, and early mornings required.

Qualifications

• 3+ years retail leadership experience.
• Strong Customer Experience focus and coaching abilities.
• Experience managing front-end operations and POS systems.

Responsibilities

• Lead and coach store team to achieve sales and service KPIs.
• Ensure SOPs and company policies are followed and trained to staff.
• Provide MOD coverage and maintain floor leadership and service standards.

Skills

Retail leadership

Customer service

Operations management

POS systems

Tools

POS & Self-Checkout systems

Job description

The Michaels Companies in Everett, MA is seeking a Merchandise Manager (Full-time) to lead store sales, coaching teams, and deliver exceptional customer experience across front-end operations, POS, and omni-channel services.

This role focuses on SOP adherence, staff development, loyalty enrollment, and protecting assets while driving sales in a fast-paced retail environment; nights, weekends, and early mornings required.