Retail Store Ops Leader: Sales & Service

The Michael's Companies; Everett (MA); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

Employee discounts

Partner discounts

Job summary

The Michaels Companies in Everett, MA seeks a Sales Manager to lead store operations and a high-performing selling culture. You will coach the team, ensure SOP adherence, and drive omni-channel service, including BOPIS and Same Day Delivery.

Responsibilities include managing POS usage, loyalty programs, and protection plan offerings while maintaining store standards and ensuring customer-centric outcomes.

Qualifications

• 3+ years retail leadership experience.
• Strong customer-focused coaching and operational execution.
• Proficiency with POS and Self-Checkout systems; able to drive omni-channel service.

Responsibilities

• Assist Store Manager in leading SOPs and company programs.
• Ensure store policies and standards are followed; accountability for results.
• Model and coach Customer Experience and selling behaviors to improve conversion.

Skills

Retail leadership

Customer coaching

POS & checkout

Store operations

Tools

POS systems

Self-Checkout

Job description

The Michaels Companies in Everett, MA seeks a Sales Manager to lead store operations and a high-performing selling culture. You will coach the team, ensure SOP adherence, and drive omni-channel service, including BOPIS and Same Day Delivery.

Responsibilities include managing POS usage, loyalty programs, and protection plan offerings while maintaining store standards and ensuring customer-centric outcomes.