Retail Store Operations Lead

Rack Room Shoes; Asheville (NC); On-site; USD 42,000 - 58,000; Full time

Job summary

Rack Room Shoes is seeking an Assistant Manager to support the Store Manager in overseeing daily store operations and ensuring policy compliance. You will coach and train staff, drive sales, and maintain store standards to deliver an exceptional shopping experience.

In this role, you will handle customer issues, supervise scheduling and payroll, manage inventory, and partner with district leadership to achieve service and sales goals. Prior retail leadership experience is preferred.

Qualifications

• Excellent verbal and written communication skills.
• Strong managerial and organizational abilities.
• Interpersonal skills essential for customer and staff interactions.
• Solid knowledge of visual merchandising standards.
• Working knowledge of footwear, accessories, and shoe care.
• Basic math and point-of-sale understanding.
• Familiarity with store operations policies and procedures.

Responsibilities

• Safety and welfare of employees and customers.
• Create and maintain excellent customer shopping experience.
• Maintain service level standards.
• Provide service training and leadership to staff.
• Manage customer issues with urgency and satisfaction.
• Process POS transactions per policy.
• Sales, Discounts and Refunds.
• Loyalty program management.
• Open/Closing procedures.
• Inventory control and shipping/receiving.
• Price management and markdowns.
• Damaged merchandise handling.
• Physical inventory activities.
• Merchandising and visual presentation to standards.
• Merchandise placement and housekeeping.
• Promotional event signage and directions.
• Payroll control: scheduling and budget adherence.
• Time and attendance management.
• Training and development of direct reports.
• Loss prevention and asset protection.
• Develop understanding of day-to-day operations.

Skills

Verbal communication

Written communication

Managerial skills

Interpersonal skills

Visual merchandising

Footwear knowledge

Basic math

Job description

Rack Room Shoes is seeking an Assistant Manager to support the Store Manager in overseeing daily store operations and ensuring policy compliance. You will coach and train staff, drive sales, and maintain store standards to deliver an exceptional shopping experience.

In this role, you will handle customer issues, supervise scheduling and payroll, manage inventory, and partner with district leadership to achieve service and sales goals. Prior retail leadership experience is preferred.