Store Manager: Lead Team, Drive KPIs & Customer Experience

Michaels; New Jersey; On-site; USD 61,000 - 81,000; Full time

Job summary

Michaels in Manahawkin, NJ is seeking a Store Manager to lead and develop a high-performing team while delivering exceptional customer experiences. This role focuses on driving store performance, managing inventory and merchandising, and upholding brand promises in a comprehensive retail setting.

You will supervise a diverse team, implement SOPs, and ensure safety and shrink programs are effectively executed. Public-facing hours include nights and weekends as needed.

Qualifications

• 5+ years of retail experience, including specialized knowledge of inventory management, merchandising, and customer service excellence.

Responsibilities

• Lead and manage all store operations ensuring SOPs and company policies.
• Deliver sales, profit plans and KPIs with the store team.
• Execute customer brand promises and drive customer experience.
• Lead shrink control and safety programs to meet goals.
• Hire, train, and develop a diverse team; manage performance.
• Act as Manager on Duty (MOD) and maintain cross-functional readiness.
• Ensure cross-training across departments including Custom Framing.

Skills

Retail leadership

Inventory management

Customer service excellence

Job description

Michaels in Manahawkin, NJ is seeking a Store Manager to lead and develop a high-performing team while delivering exceptional customer experiences. This role focuses on driving store performance, managing inventory and merchandising, and upholding brand promises in a comprehensive retail setting.

You will supervise a diverse team, implement SOPs, and ensure safety and shrink programs are effectively executed. Public-facing hours include nights and weekends as needed.