Part-Time In-Store Customer Experience Pro

Michaels of Canada; Ankeny (IA); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

401(k) with employer match

Employee Assistance Program

medical, dental, and vision coverage

telemedicine services

flexible spending accounts

commuter benefits

tuition assistance

adoption assistance

various voluntary insurance options

employee discounts

Job summary

The Michaels Companies Inc. is seeking a Team Member for our Des Moines–Akeny store to deliver friendly customer service, assist shoppers, and execute daily store tasks.

You will help customers find products, support checkout operations, and participate in BOPIS and Ship From Store processes. This role involves stocking, recovery, and participation in store safety programs while representing Michaels with a positive, service-oriented attitude.

Qualifications

• Retail and/or customer service experience preferred
• Ability to assist customers and resolve inquiries
• Comfort with cash handling and checkout procedures
• Willingness to learn store systems and policies

Responsibilities

• Help customers shop, locate products, and provide solutions
• Provide a fast, friendly checkout experience and handle cash to standards
• Educate customers on rewards programs and enrollment
• Assist with omni-channel processes (BOPIS, SFS) and truck unloading
• Maintain stock, planograms, and store recovery; support shrink and safety programs

Skills

Retail experience

Customer service

Cash handling

Job description

The Michaels Companies Inc. is seeking a Team Member for our Des Moines–Akeny store to deliver friendly customer service, assist shoppers, and execute daily store tasks.

You will help customers find products, support checkout operations, and participate in BOPIS and Ship From Store processes. This role involves stocking, recovery, and participation in store safety programs while representing Michaels with a positive, service-oriented attitude.