Retail Store Manager — Lead Teams, Elevate Customer Experience

T-MOBILE USA, Inc.; Little Rock (AR); On-site; USD 74,000 - 133,000; Full time

Benefits offered by this job

Stock grants

Employee stock purchase plan

401(k)

Paid time off

Paid holidays

Mobile service discounts

Job summary

T-Mobile USA, Inc. is seeking a Store Manager to oversee all operations of a retail location, drive customer engagement, and achieve sales goals. You will lead hiring, scheduling, training, coaching, and ensure marketing, loss prevention, and labor controls meet standards while delivering a superior customer experience.

The role focuses on maintaining operational excellence, staff development, and daily performance metrics to grow business and loyalty within the community.

Qualifications

• High School Diploma/GED (Required).
• 2-4 years Management experience in retail sales (Preferred).
• 2-4 years Sales & sales management experience (Preferred).

Responsibilities

• Lead employee development and coaching to improve customer interactions and complete required training on schedule
• Resolve customer issues to enhance the customer experience and align with brand expectations
• Manage store operations including staffing, scheduling, labor controls, marketing, and loss prevention to ensure store success
• Monitor sales, inventory, and store programs to support operational excellence and implement new initiatives
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Leadership

Customer service

Coaching

Communication

Education

High School Diploma/GED (Required)

Tools

Scheduling software

Job description

T-Mobile USA, Inc. is seeking a Store Manager to oversee all operations of a retail location, drive customer engagement, and achieve sales goals. You will lead hiring, scheduling, training, coaching, and ensure marketing, loss prevention, and labor controls meet standards while delivering a superior customer experience.

The role focuses on maintaining operational excellence, staff development, and daily performance metrics to grow business and loyalty within the community.