Retail Store Leader: Drive Sales & Customer Experience

T-MOBILE USA, Inc.; Bessemer (AL); On-site; USD 55,000 - 133,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

401(k)

Employee stock grants

Paid time off and holidays

Job summary

T-Mobile USA, Inc. is seeking a store leader to manage all operations of a retail location, driving customer engagement and business performance.

You will hire, schedule, train, and coach staff while owning operations such as marketing, loss prevention, and labor management to hit sales and satisfaction targets. Lead teams to deliver exceptional customer service, monitor inventory and programs, and implement new initiatives.

Qualifications

• Must be 18 years or older.
• Legally authorized to work in the United States.
• Experience in retail management and sales is preferred.

Responsibilities

• Lead employee development and coaching to improve customer interactions and complete training on schedule.
• Resolve customer issues to enhance the customer experience and align with brand expectations.
• Manage store operations including staffing, scheduling, labor controls, marketing, and loss prevention.

Skills

Age 18+

Authorized to work in US

Retail management

Education

High School Diploma/GED

Retail management experience (preferred)

Sales experience (preferred)

Job description

T-Mobile USA, Inc. is seeking a store leader to manage all operations of a retail location, driving customer engagement and business performance.

You will hire, schedule, train, and coach staff while owning operations such as marketing, loss prevention, and labor management to hit sales and satisfaction targets. Lead teams to deliver exceptional customer service, monitor inventory and programs, and implement new initiatives.