Retail Store Leader: Drive Sales & Customer Experience

T-MOBILE USA, Inc.; Douglas (AZ); On-site; USD 55,000 - 100,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

401(k) plan

Employee stock grants

Paid time off

Paid holidays

Parental and family leave

Discounts on mobile service

Job summary

T-Mobile USA, Inc. is hiring for a retail store operations leader who will oversee staff, training, scheduling, and coaching to meet sales and service targets. The role emphasizes ownership of store functions including marketing, loss prevention, and labor management to drive business success.

The successful candidate will drive customer engagement, monitor performance metrics, and implement initiatives to improve efficiency and customer loyalty in a dynamic retail environment.

Qualifications

• High School Diploma/GED (Required).
• 2-4 years Management experience in retail sales (Preferred).
• 2-4 years Sales & sales management experience (Preferred).

Responsibilities

• Lead employee development and coaching to improve customer interactions and complete required training on schedule.
• Resolve customer issues to enhance the customer experience and align with brand expectations.
• Manage store operations including staffing, scheduling, labor controls, marketing, and loss prevention to ensure store success.
• Monitor sales, inventory, and store programs to support operational excellence and implement new initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Customer engagement

Team leadership

Training & coaching

Retail operations

Education

High School Diploma/GED

Tools

POS systems

Job description

T-Mobile USA, Inc. is hiring for a retail store operations leader who will oversee staff, training, scheduling, and coaching to meet sales and service targets. The role emphasizes ownership of store functions including marketing, loss prevention, and labor management to drive business success.

The successful candidate will drive customer engagement, monitor performance metrics, and implement initiatives to improve efficiency and customer loyalty in a dynamic retail environment.