Retail Store Leader: Grow Sales & Elevate Experience

T-Mobile; Iowa; On-site; USD 55,000 - 133,000; Full time

Benefits offered by this job

Stock grant

Employee stock purchase plan

401(k)

Job summary

T-Mobile USA, Inc. is seeking a Retail Store Manager to oversee all operations, drive customer engagement, and ensure business performance.

You will hire, train, and coach store staff while managing marketing, loss prevention, and labor controls to meet sales goals and customer satisfaction targets. Your role focuses on leading teams, optimizing store programs, and driving operational excellence, with success measured by sales performance and customer experience metrics.

Qualifications

• High School Diploma/GED required.
• 2-4 years management experience in retail sales preferred.
• 2-4 years sales & sales management experience preferred.

Responsibilities

• Lead employee development and coaching to improve customer interactions and ensure training on schedule.
• Resolve customer issues to enhance the customer experience and align with brand expectations.
• Manage store operations including staffing, scheduling, labor controls, marketing, and loss prevention to ensure store success.
• Monitor sales, inventory, and store programs to support operational excellence and implement new initiatives.
• Take on additional duties/projects as assigned by business management as needed.

Skills

Retail management experience

Sales management experience

Customer service excellence

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is seeking a Retail Store Manager to oversee all operations, drive customer engagement, and ensure business performance.

You will hire, train, and coach store staff while managing marketing, loss prevention, and labor controls to meet sales goals and customer satisfaction targets. Your role focuses on leading teams, optimizing store programs, and driving operational excellence, with success measured by sales performance and customer experience metrics.