Retail Store Leader: Elevate Sales & Customer Experience

tmobile; Scarborough (ME); On-site; USD 55,000 - 133,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401(k) plan

Paid time off

Job summary

T-Mobile USA, Inc. seeks a store leader to manage all operations of a retail location, driving sales and delivering exceptional customer experiences. You will hire, schedule, train, and coach staff while controlling labor, marketing, and loss prevention to meet performance goals.

This role focuses on achieving sales targets, customer satisfaction, and efficient store programs, with incentives and comprehensive benefits described in the posting.

Qualifications

• High School Diploma or GED required.
• 2-4 years management experience in retail sales preferred.
• 2-4 years sales & sales management experience preferred.

Responsibilities

• Lead employee development and coaching to improve customer interactions and complete required training on schedule
• Resolve customer issues to enhance the customer experience and align with brand expectations
• Manage store operations including staffing, scheduling, labor controls, marketing, and loss prevention to ensure store success
• Monitor sales, inventory, and store programs to support operational excellence and implement new initiatives
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Leadership

Coaching

Customer service

Sales

Education

High School Diploma/GED

2-4 years Management experience in retail sales (Preferred)

2-4 years Sales & sales management experience (Preferred)

Job description

T-Mobile USA, Inc. seeks a store leader to manage all operations of a retail location, driving sales and delivering exceptional customer experiences. You will hire, schedule, train, and coach staff while controlling labor, marketing, and loss prevention to meet performance goals.

This role focuses on achieving sales targets, customer satisfaction, and efficient store programs, with incentives and comprehensive benefits described in the posting.