Retail Store Manager — Lead Team, Elevate Customer Experience

T-MOBILE USA, Inc.; Homewood (AL); On-site; USD 55,000 - 133,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Job summary

T-Mobile USA, Inc. in Homewood is seeking a store leader to manage all operations of a retail location, driving customer engagement and business performance.

You will hire, schedule, train, and coach staff to uphold standards while owning store functions like marketing, loss prevention, and labor management. Your success will be measured by sales, customer satisfaction, and efficiency, with incentives and a comprehensive benefits program supporting the team.

Qualifications

• High School Diploma or GED required.
• 2-4 years management experience in retail sales preferred.
• 2-4 years sales & sales management experience preferred.

Responsibilities

• Lead employee development and coaching to improve customer interactions and complete required training on schedule
• Resolve customer issues to enhance the customer experience and align with brand expectations
• Manage store operations including staffing, scheduling, labor controls, marketing, and loss prevention to ensure store success
• Monitor sales, inventory, and store programs to support operational excellence and implement new initiatives
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Store management

Leadership

Customer engagement

Hiring and training

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. in Homewood is seeking a store leader to manage all operations of a retail location, driving customer engagement and business performance.

You will hire, schedule, train, and coach staff to uphold standards while owning store functions like marketing, loss prevention, and labor management. Your success will be measured by sales, customer satisfaction, and efficiency, with incentives and a comprehensive benefits program supporting the team.