Retail Store Manager: Lead Teams, Drive KPIs & CX

Michaels; Ellicott City (MD); Vor Ort; USD 61.000 - 81.000; Vollzeit

Benefits dieser Stelle

401(k) with employer match

Medical, dental, and vision coverage

Telemedicine services

Flexible spending accounts

Commuter benefits

Tuition assistance

Adoption assistance

Employee discounts

Partner discount programs

Zusammenfassung

The Michaels Companies, Inc. seeks a Store Manager in Ellicott City, MD to lead a diverse team and deliver a great customer experience while meeting KPIs. You will plan workloads, coach staff, and manage performance to ensure brand promises and SOP compliance across all store operations.

Role requires cross-training, including framing and production areas, and may involve nights, weekends, and early mornings as part of the work schedule.

Qualifikationen

• 5+ years of retail experience.
• 2+ years of experience directly supervising a diverse team, including performance management and talent development.

Aufgaben

• Lead and manage all aspects of the store and ensure SOP compliance.
• Deliver sales and KPI results in line with performance objectives.
• Hire, train, coach, and develop team members; manage performance and disciplinary processes.
• Serve as Manager on Duty (MOD) and ensure cross-training across departments.

Kenntnisse

Retail management

Team leadership

Inventory management

Customer service excellence

Jobbeschreibung

The Michaels Companies, Inc. seeks a Store Manager in Ellicott City, MD to lead a diverse team and deliver a great customer experience while meeting KPIs. You will plan workloads, coach staff, and manage performance to ensure brand promises and SOP compliance across all store operations.

Role requires cross-training, including framing and production areas, and may involve nights, weekends, and early mornings as part of the work schedule.