Retail Sales Manager: Elevate Customer Experience

The Michael's Companies; Cockeysville (MD); On-site; USD 22,041 - 30,307; Full time

Benefits offered by this job

Employee discount

401(k) with employer match

Health/medical benefits

Tuition assistance

Job summary

The Michaels Companies, Inc. in Cockeysville, MD, is seeking a Sales Manager to lead a high-performing selling culture, oversee front-end ops, and ensure excellent customer experience.

You will coach the team, manage POS systems, and drive loyalty programs while delivering strong omni-channel service and sales results. Join a leader in arts & crafts with a focus on operational excellence and customer satisfaction.

Qualifications

• 3+ years retail leadership experience.
• Proven ability to lead front-end operations and customer experience.
• Experience coaching and developing a store team.

Responsibilities

• Assist Store Manager in leading SOPs and company programs to ensure compliance.
• Model and coach customer experience and selling behaviors to drive conversion.
• Provide Manager-on-Duty coverage and maintain service standards.
• Oversee POS and Self-Checkout usage to support smooth transactions.
• Drive loyalty program enrollment and omni-channel services.
• Train, coach, and develop team members across departments.
• Support asset protection and safe operational practices.

Skills

Retail leadership

Customer service orientation

Team coaching

Tools

POS systems

Self-checkout systems

Job description

The Michaels Companies, Inc. in Cockeysville, MD, is seeking a Sales Manager to lead a high-performing selling culture, oversee front-end ops, and ensure excellent customer experience.

You will coach the team, manage POS systems, and drive loyalty programs while delivering strong omni-channel service and sales results. Join a leader in arts & crafts with a focus on operational excellence and customer satisfaction.