Retail Store Leader: Build Teams & Hit KPI Targets

Michaels; Bay Shore (NY); On-site; USD 80,000 - 107,000; Full time

Benefits offered by this job

401(k) with employer match

Medical, dental, and vision coverage

Telemedicine services

Flexible spending accounts

Commuter benefits

Tuition assistance

Adoption assistance

Employee discounts

Partner discount programs

Job summary

The Michaels Companies, Inc. is seeking a Retail Store Manager for our Bay Shore, NY location. You will lead a diverse team, deliver customer-focused service, and drive store performance while upholding brand standards.

You will be responsible for staffing, training, and coaching, ensuring SOP compliance, safety, and profitability. This role requires strong leadership in a busy retail environment.

Qualifications

• 5+ years of retail experience, including specialized knowledge of inventory management, merchandising, and customer service excellence.
• 2+ years of experience directly supervising a diverse team, including performance management and talent development.

Responsibilities

• Lead and manage all aspects of the store, ensuring SOP compliance and execution of company programs.
• Deliver sales and profit plans and KPIs in line with annual objectives.
• Lead the execution of customer brand promises and manage shrink and safety programs.
• Staff the store with qualified team members; hire, train, coach and develop talent.
• Interact professionally with customers and colleagues, promoting the company's vision and values.
• Serve as Manager on Duty and ensure cross-training across departments.

Skills

Retail experience

Team supervision

Customer service excellence

Job description

The Michaels Companies, Inc. is seeking a Retail Store Manager for our Bay Shore, NY location. You will lead a diverse team, deliver customer-focused service, and drive store performance while upholding brand standards.

You will be responsible for staffing, training, and coaching, ensuring SOP compliance, safety, and profitability. This role requires strong leadership in a busy retail environment.