Retail Sales Manager: Customer Experience & Store Ops

Michaels; Glen Burnie (MD); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

401(k) with employer match

medical

dental

vision coverage

telemedicine services

flexible spending accounts

commuter benefits

tuition assistance

adoption assistance

employee discounts

Job summary

Michaels, a leading crafts retailer, is seeking a Sales Manager in Glen Burnie, MD to guide frontline teams and drive strong customer experience. You will lead front-end operations, coach staff, and ensure execution of SOPs and standards across store activities.

The role emphasizes coaching selling behaviors, managing store KPIs, and delivering consistent service across in-store programs and omnichannel fulfillment, including BOPIS and delivery services.

Qualifications

• 3+ years retail leadership experience

Responsibilities

• Assist Store Manager in leading and managing adherence to SOPs and Company programs to ensure compliance with laws and requirements.
• Ensure execution of Company policies and standards, holding team accountable for store conditions and results.
• Model and coach Customer Experience and selling behaviors, driving conversion and customer satisfaction.
• Provide Manager-on-Duty coverage, maintaining floor leadership, service standards, and operational continuity.
• Ensure accurate and efficient use of POS and Self-Checkout systems, supporting smooth transactions and customer support.
• Oversee in-store programs and events (e.g., Balloons, birthday parties) and loyalty enrollments.
• Drive sales and operational excellence in knit & sew and other departments, including the Cut Bar experience.
• Support BOPIS and Same Day Delivery, ensuring timely order fulfillment and omni-channel service.

Job description

Michaels, a leading crafts retailer, is seeking a Sales Manager in Glen Burnie, MD to guide frontline teams and drive strong customer experience. You will lead front-end operations, coach staff, and ensure execution of SOPs and standards across store activities.

The role emphasizes coaching selling behaviors, managing store KPIs, and delivering consistent service across in-store programs and omnichannel fulfillment, including BOPIS and delivery services.