Store Manager: Lead Teams, Drive KPIs & Service

Michaels; Phoenix (AZ); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

401(k) with employer match

Medical, dental, and vision coverage

Tuition assistance

Employee discounts

Job summary

The Michaels Companies Inc. in Phoenix, AZ is seeking an experienced Store Manager to lead a busy retail team. You will drive sales, manage operations, and ensure a superior customer experience while delivering KPI targets.

You will hire, train, and develop Team Members, uphold SOPs, shrink and safety programs, and act as Manager on Duty. This role requires strong leadership and hands-on engagement across departments, including framing and production support.

Qualifications

• 5+ years of retail experience with store leadership responsibilities.
• 2+ years supervising a diverse team and driving performance.
• Experience with inventory, merchandising, and customer service excellence.

Responsibilities

• Lead and manage all aspects of the store; ensure SOPs and policies are followed.
• Deliver sales and KPI targets; manage team to meet objectives.
• Drive customer brand promises and shrink/safety programs.
• Staff the store with qualified team members and coach for advancement.
• Serve as Manager on Duty and cross-train in framing and production.

Skills

People leadership

Retail management

Inventory management

Customer service excellence

Performance management

Job description

The Michaels Companies Inc. in Phoenix, AZ is seeking an experienced Store Manager to lead a busy retail team. You will drive sales, manage operations, and ensure a superior customer experience while delivering KPI targets.

You will hire, train, and develop Team Members, uphold SOPs, shrink and safety programs, and act as Manager on Duty. This role requires strong leadership and hands-on engagement across departments, including framing and production support.