Retail Store Leader: Build Teams, Drive Sales & Ops

T-MOBILE USA, Inc.; Birmingham (AL); On-site; USD 55,000 - 133,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) plan

Employee stock purchase plan

Stock grants

Job summary

T-Mobile USA, Inc. is seeking a retail store manager to oversee all operations, driving customer engagement and business performance at a Birmingham-area store.

You will lead hiring, scheduling, training, and coaching to ensure operational standards and a high-quality customer experience. Responsibilities include staffing, marketing, loss prevention, and labor management, plus monitoring sales and inventory and implementing new initiatives.

Qualifications

• High School Diploma/GED required.
• 2-4 years Management experience in retail sales preferred.
• 2-4 years Sales & sales management experience preferred.

Responsibilities

• Lead employee development and coaching to improve customer interactions and complete required training on schedule.
• Resolve customer issues to enhance the customer experience and align with brand expectations.
• Manage store operations including staffing, scheduling, labor controls, marketing, and loss prevention to ensure store success.
• Monitor sales, inventory, and store programs to support operational excellence and implement new initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Education

High School Diploma/GED (Required)

Job description

T-Mobile USA, Inc. is seeking a retail store manager to oversee all operations, driving customer engagement and business performance at a Birmingham-area store.

You will lead hiring, scheduling, training, and coaching to ensure operational standards and a high-quality customer experience. Responsibilities include staffing, marketing, loss prevention, and labor management, plus monitoring sales and inventory and implementing new initiatives.