Retail Store Manager: Lead Sales & Customer Experience

Music & Arts; Cedar Park (TX); On-site; USD 55,000 - 75,000; Full time

Job summary

Music & Arts in Cedar Park, TX seeks an experienced Store Manager to oversee day-to-day sales and operations, maximize profits, and ensure promotions and merchandising meet brand standards. You will lead a team, monitor goals, and deliver outstanding customer service.

The role requires 3–5 years in retail or sales, 1–3 years in management, and a solid understanding of Music & Arts policies. This position supports community engagement and ongoing growth within a dynamic, music-focused retail

Qualifications

• Must be at least 18 years of age.
• High School diploma or equivalent.
• Applicants must be a Music & Arts retail key holder in good standing, or have 1 to 3 years retail management experience.
• 3 to 5 years sales, retail, or customer service experience .
• Well-versed in Music & Arts policy and procedures.
• Well-versed in Music & Arts product knowledge.
• Strong understanding of market dynamics and requirements.
• Prevalent community involvement a plus.

Responsibilities

• Coach sales people.
• Meet daily with sales team.
• Offer them the coaching, counseling, advice, support, motivation or information they need in order to help them meet their sales objectives.
• Manage sales
• Make every effort to maximize both present and long term sales and gross profits.
• Stay current on financial data, inventory, and other statistics.
• Plan, organize, direct and control your sales staff to meet these objectives.
• Use these to help your salespeople maximize their potential.
• At the beginning of each month, counsel with each salesperson to establish realistic sales objectives for the month and action plan.
• Achieve forecasted sales by following (and, if necessary, adjusting) a written plan of action.
• Monitor each salesperson''s daily performance and compare it with that month''s objective.
• Review financial data that affects your store''s profit centers.
• Review inventory daily.
• Be sure that all product in the store is available for purchase. Ensure that shipments are put out for sale immediately, and special orders and holds are picked up by customers promptly.
• Maximize your merchandising efforts by seeing that products are displayed according to the appropriate plan-o-gram and are not damaged or dirty.
• Make sure your salespeople are doing everything they should be doing to successfully close sales.
• Ensure that the sales floor operations function smoothly.
• Schedule sales team for maximum productivity.
• Oversee and manage payroll.
• Recruit, hiring and training your people.
• Develop the most well trained, professional sales force possible.
• Assist salespeople in the selling operation.
• Create business by networking with teachers/schools, churches, and community organizations
• Assist your salespeople in selling by stimulating floor traffic.
• Motivate them to perform well.
• Assist them in the selling process whenever needed.
• Generate sales to exceed personal sales goals
• Promote the Music & Arts lesson program
• Demonstrate outstanding customer service to each and every customer
• Involve in customer follow up.
• Supervise the proper use of leads by each salesperson.
• Review the lead sheets for trends that indicate where additional assistance might be needed.
• Handle complaints
• Constructively handle (or supervise the handling of) all customer complaints related to your store.
• Conduct sales meetings.
• Prepare in advance and conduct regular sales meetings.
• Review the performance of your salespeople and to motivate and stimulate them to even greater achievements.
• Constantly strive toward continuing professional growth.
• Work to improve your sales skills, managerial skills, business skills and product knowledge.
• Maintain store security including: perimeter door keys, register keys and personal alarm code

Skills

Communication

Customer service

Leadership

Sales coaching

Team leadership

Problem solving

Time management

Written communication

Analytical skills

Education

High School diploma or equivalent

Job description

Music & Arts in Cedar Park, TX seeks an experienced Store Manager to oversee day-to-day sales and operations, maximize profits, and ensure promotions and merchandising meet brand standards. You will lead a team, monitor goals, and deliver outstanding customer service.

The role requires 3–5 years in retail or sales, 1–3 years in management, and a solid understanding of Music & Arts policies. This position supports community engagement and ongoing growth within a dynamic, music-focused retail