Retail Store Leader: Drive Sales & Customer Experience

Woodwind & Brasswind; Mesa (AZ); On-site; USD 52,000 - 76,000; Full time

Job summary

Music & Arts is seeking a Retail Store Manager in Mesa, AZ to oversee daily sales and operations while maintaining exceptional customer service standards. The role includes coaching a sales team, monitoring inventory and financial data, ensuring product displays, and managing payroll, hiring, and training.

The position emphasizes promoting Music & Arts lesson programs, assisting instructors, and delivering outstanding customer service across all accounts.

Qualifications

• High School Diploma or Equivalent required.
• 2 years of relevant work experience required.
• 3–5 years of retail experience preferred.

Responsibilities

• Coach sales team to meet sales objectives.
• Stay current on financial data, inventory, and statistics.
• Ensure all products are available and properly displayed.
• Oversee payroll, recruiting, hiring and training of store employees.
• Manage operational tasks for institutional sales and rental accounts.
• Promote Music & Arts lesson programs and assist teachers.
• Provide outstanding customer service to every customer.
• Perform additional duties as assigned.

Skills

Store management

Team leadership

Customer service

Retail sales

Education

High School Diploma or Equivalent

Job description

Music & Arts is seeking a Retail Store Manager in Mesa, AZ to oversee daily sales and operations while maintaining exceptional customer service standards. The role includes coaching a sales team, monitoring inventory and financial data, ensuring product displays, and managing payroll, hiring, and training.

The position emphasizes promoting Music & Arts lesson programs, assisting instructors, and delivering outstanding customer service across all accounts.