Retail Store Manager: Lead Growth, Ops & Team

Goodwill Industries of Southern New Jersey and Phi; Hamilton (NJ); On-site; USD 54,000 - 69,000; Full time

Job summary

Goodwill Industries of Southern New Jersey and Phi is seeking a Store Manager for Hamilton, NJ. This full-time role directs daily operations, leads a team, maintains excellent customer service, and ensures achievement of sales and operational goals at Hamilton Plaza.

The Store Manager oversees inventory control, employee training, and talent development, partnering with HR to address performance and staffing needs while upholding Goodwill standards and policies.

Qualifications

• Leading store team to achieve daily, monthly, and yearly goals.
• Strong leadership and people-management skills.
• Excellent communication across teams and customers.
• Customer-focused with commitment to service excellence.
• Results-driven with attention to costs, inventory and safety.
• Ability to work a flexible schedule, including nights and weekends.

Responsibilities

• Follow all Goodwill policies and safety procedures.
• Execute retail operations plan to achieve growth in profit, revenue, and production for a Retail Store location.
• Maintain day-to-day operations and meet staff and customer needs.
• Coordinate with the Retail Regional Manager to analyze and meet budgets.
• Coordinate with the Retail Regional Manager to identify and execute strategic goals.
• Make decisions on day-to-day retail operations within defined area.
• Ensure compliance with security, health and safety policies.
• Work with HR to train and develop staff and adherence to HR systems.
• Partner with HR to ensure people management goals are achieved and issues of performance are resolved; disciplinary actions as required.
• Staff recruit and retain top talent; manage performance and progress of store staff.
• Maintain a clean and neat personal appearance and wear uniform.
• Regular attendance is required.
• All other essential duties as assigned.

Skills

Leadership

Customer Service

Communication

Team Building

Decision Making

Financial Acumen

Job description

Goodwill Industries of Southern New Jersey and Phi is seeking a Store Manager for Hamilton, NJ. This full-time role directs daily operations, leads a team, maintains excellent customer service, and ensures achievement of sales and operational goals at Hamilton Plaza.

The Store Manager oversees inventory control, employee training, and talent development, partnering with HR to address performance and staffing needs while upholding Goodwill standards and policies.