Store Customer Service Manager: Lead Team & Growth

Goodwill Industries of Southern New Jersey and Phi; Hamilton (NJ); On-site; USD 26,000 - 32,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

PTO/Holidays

Discounts

Credit Union

Voluntary Benefits

Mylo

Job summary

Goodwill Industries of Southern New Jersey and Phi in Hamilton, NJ seeks a Customer Service Manager to oversee daily store operations, lead a high-performing team, and drive sales goals while delivering exceptional customer service and maintaining Goodwill standards.

Responsibilities include staff recruitment, training, loss prevention, and ensuring a clean, customer-friendly shopping environment; flexibility with schedule and driving results are essential.

Qualifications

• Ability to lead a fast-paced retail team and drive store performance.
• Strong communication and interpersonal skills across all staff and customers.
• Commitment to customer service and brand loyalty.
• Ability to recruit, coach, and retain top-performing associates.
• Experience in conflict resolution and loss prevention awareness.

Responsibilities

• Follow all Goodwill policies and safety procedures.
• Manage daily operations of the store to meet sales targets for profit and revenue.
• Lead and mentor Customer Service Associates; ensure excellent service.
• Open and close the store; balance daily paperwork and cash handling.
• Process sales and returns and resolve customer issues with upper management involvement.

Skills

Drive results

Leadership

Communication

Customer focus

Team player

Decision making

Negotiation

Problem solving

Attention to detail

English proficiency

Job description

Goodwill Industries of Southern New Jersey and Phi in Hamilton, NJ seeks a Customer Service Manager to oversee daily store operations, lead a high-performing team, and drive sales goals while delivering exceptional customer service and maintaining Goodwill standards.

Responsibilities include staff recruitment, training, loss prevention, and ensuring a clean, customer-friendly shopping environment; flexibility with schedule and driving results are essential.