Retail Store Manager: Lead, Coach & Grow Sales

T-Mobile; Alexandria (VA); On-site; USD 74,000 - 133,000; Full time

Benefits offered by this job

401(k)

Employee stock grants

Paid time off and holidays

Tuition assistance

Job summary

T-Mobile US Inc. seeks a Store Manager to oversee all aspects of a retail location, driving customer engagement and business performance.

You will lead hiring, scheduling, training, and coaching to maintain high standards and foster a productive store environment that boosts loyalty and growth. You will own store functions including marketing, loss prevention, and labor management, measuring success by sales goals, customer satisfaction, and efficiency.

Qualifications

• High School Diploma or GED is required.
• 2–4 years management experience in retail sales is preferred.
• 2–4 years sales & sales management experience is preferred.

Responsibilities

• Lead employee development and coaching to improve customer interactions and complete required training on schedule.
• Resolve customer issues to enhance the customer experience and align with brand expectations.
• Manage store operations including staffing, scheduling, labor controls, marketing, and loss prevention to ensure store success.
• Monitor sales, inventory, and store programs to support operational excellence and implement new initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Retail leadership

Staff development

Customer engagement

Education

High School Diploma/GED

Job description

T-Mobile US Inc. seeks a Store Manager to oversee all aspects of a retail location, driving customer engagement and business performance.

You will lead hiring, scheduling, training, and coaching to maintain high standards and foster a productive store environment that boosts loyalty and growth. You will own store functions including marketing, loss prevention, and labor management, measuring success by sales goals, customer satisfaction, and efficiency.