Retail Store Leader: Drive Sales & Customer Experience

T-Mobile; Fair Oaks (VA); On-site; USD 55,000 - 133,000; Full time

Benefits offered by this job

Medical Insurance

Dental & Vision Insurance

401(k)

Employee stock grants

Employee stock purchase plan

Paid time off & holidays

Parental & family leave

Family building benefits

Tuition assistance

Short- and long-term disability

Job summary

T-Mobile US Inc. in the United States is seeking a Store Manager to oversee all operations of a retail store, lead hiring, scheduling, training, and coaching, and drive sales performance and customer satisfaction.

You will own store functions including marketing, loss prevention, and labor management, ensuring operational excellence and a productive store environment that supports growth and loyalty.

Qualifications

• High School Diploma or GED required.
• 2–4 years retail management experience preferred.
• 2–4 years sales and sales management experience preferred.
• Must be at least 18 years old.
• Legally authorized to work in the United States.

Responsibilities

• Lead employee development and coaching to improve customer interactions and complete required training on schedule.
• Resolve customer issues to enhance the customer experience and align with brand expectations.
• Manage store operations including staffing, scheduling, labor controls, marketing, and loss prevention to ensure store success.
• Monitor sales, inventory, and store programs to support operational excellence and implement new initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Leadership

Customer service

Communication

Retail sales

Education

High School Diploma/GED

2-4 years Management experience in retail sales

2-4 years Sales & sales management experience

Job description

T-Mobile US Inc. in the United States is seeking a Store Manager to oversee all operations of a retail store, lead hiring, scheduling, training, and coaching, and drive sales performance and customer satisfaction.

You will own store functions including marketing, loss prevention, and labor management, ensuring operational excellence and a productive store environment that supports growth and loyalty.