Retail Store Leader: Drive Sales & Service Excellence

T-Mobile; Bowling Green (KY); On-site; USD 74,000 - 133,000; Full time

Benefits offered by this job

Medical

Dental and vision insurance

401(k)

Employee stock grants

Employee stock purchase plan

Paid time off and holidays

Paid parental and family leave

Tuition assistance

Short- and long-term disability

Job summary

T-Mobile US Inc. is seeking a Store Leader to manage all operations of a retail store, ensuring effective customer engagement and strong business performance.

The role involves leading store employees through hiring, scheduling, training, and coaching to maintain high standards and achieve sales goals. You will own functions including marketing, loss prevention, and labor management, and you will drive results by focusing on customer satisfaction and operational efficiency.

Qualifications

• High School Diploma or GED required.
• 2-4 years of retail management experience preferred.
• 2-4 years of sales and sales management experience preferred.
• Must be legally eligible to work in the United States.
• Must be at least 18 years old.

Responsibilities

• Lead employee development and coaching to improve customer interactions and complete required training on schedule
• Resolve customer issues to enhance the customer experience and align with brand expectations
• Manage store operations including staffing, scheduling, labor controls, marketing, and loss prevention to ensure store success
• Monitor sales, inventory, and store programs to support operational excellence and implement new initiatives
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Leadership

Customer service

Sales management

Staffing and scheduling

Education

High School Diploma/GED

Job description

T-Mobile US Inc. is seeking a Store Leader to manage all operations of a retail store, ensuring effective customer engagement and strong business performance.

The role involves leading store employees through hiring, scheduling, training, and coaching to maintain high standards and achieve sales goals. You will own functions including marketing, loss prevention, and labor management, and you will drive results by focusing on customer satisfaction and operational efficiency.