Retail Store Leader - Drive Sales & Customer Experience

T-MOBILE USA, Inc.; Petoskey (MI); On-site; USD 55,000 - 133,000; Full time

Benefits offered by this job

Stock grant

Employee stock purchase plan

401(k)

Paid time off

Paid holidays

Job summary

T-Mobile USA, Inc. is seeking a Store Manager to oversee all operations of a retail store, leading hiring, scheduling, training, and coaching to maintain high operational standards.

You will own marketing, loss prevention, and labor management to drive store success and customer satisfaction. The role requires strong leadership and proven ability to drive sales, customer loyalty, and performance metrics while ensuring a productive store environment.

Qualifications

• High School Diploma/GED (Required).
• 2-4 years Management experience in retail sales (Preferred).
• 2-4 years Sales & sales management experience (Preferred).

Responsibilities

• Lead employee development and coaching to improve customer interactions and complete required training on schedule
• Resolve customer issues to enhance the customer experience and align with brand expectations
• Manage store operations including staffing, scheduling, labor controls, marketing, and loss prevention to ensure store success
• Monitor sales, inventory, and store programs to support operational excellence and implement new initiatives
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Customer engagement

Team leadership

Hiring

Training

Scheduling

Coaching

Loss prevention

Labor management

Sales

Marketing

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is seeking a Store Manager to oversee all operations of a retail store, leading hiring, scheduling, training, and coaching to maintain high operational standards.

You will own marketing, loss prevention, and labor management to drive store success and customer satisfaction. The role requires strong leadership and proven ability to drive sales, customer loyalty, and performance metrics while ensuring a productive store environment.