Retail Store Manager — Customer Experience Leader

T-Mobile US Inc.; Douglas (AZ); On-site; USD 55,000 - 133,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k)

Stock Grants

Employee Stock Purchase Plan

Paid Time Off

Paid Holidays

Parental Leave

Job summary

T-Mobile USA, Inc. is seeking a Store Manager to oversee all operations of a retail location, drive customer engagement, and achieve business performance goals. You will lead store employees through hiring, scheduling, training, and coaching to maintain high operational standards.

Success is measured by sales, customer satisfaction, and efficiency. The role includes marketing, loss prevention, labor management, and implementing new initiatives to support growth and loyalty.

Qualifications

• High School Diploma or GED required.
• 2-4 years management experience in retail sales preferred.
• 2-4 years sales & sales management experience preferred.

Responsibilities

• Lead employee development and coaching to improve customer interactions and complete required training on schedule
• Resolve customer issues to enhance the customer experience and align with brand expectations
• Manage store operations including staffing, scheduling, labor controls, marketing, and loss prevention to ensure store success
• Monitor sales, inventory, and store programs to support operational excellence and implement new initiatives
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Leadership

Customer engagement

Training & coaching

Operations management

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is seeking a Store Manager to oversee all operations of a retail location, drive customer engagement, and achieve business performance goals. You will lead store employees through hiring, scheduling, training, and coaching to maintain high operational standards.

Success is measured by sales, customer satisfaction, and efficiency. The role includes marketing, loss prevention, labor management, and implementing new initiatives to support growth and loyalty.