Retail Store Manager: Lead, Coach & Elevate Experiences

Victoria’s Secret & Co.; Norman (OK); On-site; USD 28,000 - 35,000; Full time

Job summary

Victoria’s Secret & Co in the United States is seeking a Store Manager to deliver exceptional customer and associate experiences, driving top-line sales and providing direction to Brand Supervisors in higher-volume stores.

Reporting to the Store Manager or Assistant Store Manager, this role leads talent lifecycle, coaches teams, ensures visual merchandising standards, and analyzes category performance while partnering with sales leadership to execute brand initiatives.

Qualifications

• Passion for the Victoria’s Secret Brand and the ability to drive customer satisfaction and loyalty.
• Experience reviewing business reports and insights and taking immediate and deliberate action to achieve results.
• A sense of self-awareness with an interest in seeking feedback to improve and develop.
• Experience selecting and developing direct reports to the next level and creating an environment where people do their best work.
• Experience with influencing cross-functional partners in informal and formal settings.
• Ability to work nights, weekends, and a flexible schedule.
• 3+ years of retail leadership experience preferred.

Responsibilities

• Visual execution within the Victoria’s Secret business by translating brand direction into clear priorities and daily actions.
• Product storytelling and selling behaviors, protecting the emotional tone of the customer’s experience.
• Category-level performance insights, leveraging company tools and reports.
• Sales floor and fitting room standards (if applicable).
• Talent lifecycle, including interviewing and hiring decisions and performance management, along with the Store Manager.
• Direct reports, as assigned, including Victoria’s Secret Supervisors and/or Selling Associates.
• This role is present in higher volume or more complex environments and leads the performance and direction of the business.

Skills

Retail leadership

Business insights

Coaching

Cross-functional collaboration

Flexibility

People development

Seasonal flexibility

Job description

Victoria’s Secret & Co in the United States is seeking a Store Manager to deliver exceptional customer and associate experiences, driving top-line sales and providing direction to Brand Supervisors in higher-volume stores.

Reporting to the Store Manager or Assistant Store Manager, this role leads talent lifecycle, coaches teams, ensures visual merchandising standards, and analyzes category performance while partnering with sales leadership to execute brand initiatives.