Retail Store Manager: Lead, Coach & Drive Sales

Victoria’s Secret & Co.; West Jordan (UT); On-site; USD 66,000 - 80,000; Full time

Job summary

Victoria’s Secret & Co. is seeking a Store Manager to lead the store, drive top-line sales, coach the team, and ensure operational excellence.

Reporting to the District Manager, this role oversees scheduling, merchandising, and performance. The candidate will champion brand standards and deliver exceptional customer experiences.

This position requires the ability to lift up to 40 pounds and flexibility to work nights and weekends.

Qualifications

• Passion for Victoria’s Secret Brand.
• Ability to improve customer satisfaction and drive customer loyalty.
• Experience reviewing business reports and insights and taking action to achieve results.
• Experience selecting and developing direct reports to the next level and creating an environment where people do their best work.
• Ability to monitor/track progress and incorporate feedback into decision‑making.
• Proven ability to link company strategies to day‑to‑day activities and inspire a team to deliver total company contribution.

Responsibilities

• Drive top‑line sales by leading the sales floor, coaching and development of the team, performance management, and selling.
• Ensure operational excellence through visual merchandising, payroll management, inventory control, and delivering on our operational standards.
• Coach and develop leaders within their area of responsibility by being a content expert in all areas of the store: brand, team and operations.
• Own or oversee the weekly schedules of leaders and associates.
• Leading and demonstrating company values within the store.
• Delivering exceptional customer experiences in the role of the Head Coach through coaching, zoning, team selling and personally selling.
• Conducting associate observations and associate coaching
• Displaying an understanding of all associate roles and ensuring all roles work for the good of the team and the customer.
• Linking results to behaviors and actions to drive top‑line sales.
• Independently managing labor hours within the store to drive top line sales and profit.
• Owning the overall appearance and presentation of the brand by maintaining visual merchandising standards.
• Collaborating with Sales Leadership Teams to ensure seamless communication and execution of required actions of the brand.
• Demonstrating and leading company policy and procedures.
• Additional duties as assigned, including but not limited to: Floorset mapping and execution, Product launch support, onboarding, and shipment processing.
• This role requires the ability to lift and carry up to 40 pounds, as well as frequent bending, stretching, walking and prolonged standing as part of your daily tasks

Skills

Retail leadership

Customer experience

Team coaching

Operations management

Sales driving

Labor management

Visual merchandising

Job description

Victoria’s Secret & Co. is seeking a Store Manager to lead the store, drive top-line sales, coach the team, and ensure operational excellence.

Reporting to the District Manager, this role oversees scheduling, merchandising, and performance. The candidate will champion brand standards and deliver exceptional customer experiences.

This position requires the ability to lift up to 40 pounds and flexibility to work nights and weekends.