Retail Lead & Coach: Drive Brand Experience & Growth

Victoria’s Secret & Co.; Whitehall (Lehigh County); On-site; USD 31,000 - 38,000; Full time

Job summary

Victoria’s Secret & Co. in the United States seeks a Store Manager to lead a high-volume fashion retail team, delivering exceptional customer experiences and driving top-line sales.

This role involves coaching Brand Supervisors, managing labor, merchandising, and operations, and partnering with leadership to execute brand directions. A strong track record in retail leadership, coaching, and delivering results is required to succeed in a fast-paced environment.

Qualifications

• Passion for the Victoria’s Secret Brand and the ability to drive customer satisfaction and loyalty.
• Experience reviewing business reports and insights and taking immediate and deliberate action to achieve results.
• A sense of self-awareness with an interest in seeking feedback to improve and develop.
• Experience selecting and developing direct reports to the next level and creating an environment where people do their best work.
• Experience with influencing cross-functional partners in informal and formal settings.
• Ability to work nights, weekends, and a flexible schedule.
• Ability to lift and carry up to 40 pounds, as well as frequent bending, stretching, kneeling, walking, and prolonged standing as part of daily tasks.
• Ability to use technology (headsets, mobile devices, computers).
• 3+ years of retail leadership experience preferred.

Responsibilities

• Translate brand direction into priorities and daily actions on the sales floor.
• Support product storytelling and selling behaviors to protect the customer experience.
• Provide category-level performance insights using company tools and reports.
• Lead talent lifecycle activities including interviewing and hiring decisions with the Store Manager.
• Direct reports and leadership responsibility for supervisors and selling associates.
• Lead in higher volume or more complex environments to drive business performance.
• Collaborate with leadership teams to ensure seamless execution and coaching across the store.

Skills

Retail leadership

Customer satisfaction

Data insights

People development

Cross-functional

Job description

Victoria’s Secret & Co. in the United States seeks a Store Manager to lead a high-volume fashion retail team, delivering exceptional customer experiences and driving top-line sales.

This role involves coaching Brand Supervisors, managing labor, merchandising, and operations, and partnering with leadership to execute brand directions. A strong track record in retail leadership, coaching, and delivering results is required to succeed in a fast-paced environment.