Retail Store Manager — Elevate Customer Experience & Growth

Designer Brands; Warrington Township (Bucks County); On-site; USD 55,000 - 85,000; Full time

Job summary

Designer Brands in Warrington, PA is seeking an experienced Retail Store Manager to elevate the in-store customer experience and lead a diverse sales team. You will oversee merchandise movement, inventory, and omni-channel initiatives while aligning store strategy with company goals.

The role requires a minimum of 4 years in retail management, strong communication, and the ability to work nights, weekends, and holidays. Growth opportunities exist within a performance-driven environment at DSW.

Qualifications

• Excellent customer service by exhibiting professionalism, a positive mindset, and enthusiasm.
• Proven ability to recruit, onboard, coach, develop, motivate, and drive results through others.
• Proven ability to prioritize business functions that drive financial results.
• Excellent verbal and written communication skills.
• Ability to lead with tempo and hold team accountable to meet time bound expectations.
• Proven ability to successfully lead an operationally sound business with little oversight.
• Must have availability to meet the needs of the business including nights, weekends, holidays, and shifts outside of traditional business hours.
• Proficient in the use of technology to successfully engage in customer interactions (Register, Register Keyboard, iPhone, Calculator).
• Must have the ability to spend up to 100% of working time standing or walking around the store.
• Lifting, including the ability to lift up to a maximum of 50 pounds on an occasional to frequent basis.
• Stoop, kneel, crouch or crawl on a frequent basis.

Responsibilities

• Be empowered to meet the customer where they are and personalize their experience: Responsible for elevating the in-store experience by modeling, supervising and coaching associate and support leaders on behaviors that achieve store goals and KPI.
• Responsible for the development and communication of store strategies that align to the company strategy. Fosters a growth mindset, promotes a culture of innovation, and cultivates a focus on generating solution-oriented ideas.
• Delivers financial plans to drive KPI performance on a weekly/monthly/quarterly basis. Identifies shifts in business and makes necessary adjustments.
• Fosters an environment of recognition, reinforcing behaviors that meet the customer and business needs.
• Responsible for resolving customer and associate feedback with a sense of urgency.
• Be committed to the customer having a consistent positive experience: Strategically plans and directs the movement of merchandise responding to customer trends.
• Communicate to the Market Leader store specific merchandise inventory recommendations.
• Responsible for and oversees the execution of sales floor standards, maintenance and operations.
• Responsible for creating a cohesive talent strategy that meets the needs of the business.
• Leads by example and holds team accountable that all policy and procedures are followed.
• Bring the power of shoes to life by leveraging in-store and digital services: Oversees all inventory related activities including freight receipt, product placement, markdowns and MOOS.
• Oversees all omni activities in store including Charge/Send and Buy Online Pick Up In Store (BOPIS).
• Utilizes the Store Visit Assessment to identify opportunities. Creates and implements an action plan to course correct in a timely manner.
• Be responsible to pause and the put the customer first: Responsible for all associate timekeeping activities to ensure store labor deliverables are met. This includes scheduling, forecasting, labor add/reductions, payroll management, etc.
• Builds a diverse team that meets the needs of the customer experience.
• Resolves associate and leadership relations matters, taking partners when appropriate.
• Responsible for leading the performance management process, including facilitating developmental conversations, providing consistent and constructive feedback, ensuring consistent accountability, and conducting comprehensive year-end reviews.
• Bring Fun And Energy To Everything You Do: Builds strong networking relationships to effectively recruit top talent for all positions. Ensures all open positions are filled in a timely manner.
• Creates and implements a development strategy that fosters a culture of advanced learning and career development.
• Facilitates store meetings as needed.
• Performs other duties as assigned by the Market Leader and/or Regional Director.

Skills

Retail management

Customer service

People management

Communication

Team leadership

Sales driving

Education

High school diploma

Some college

Job description

Designer Brands in Warrington, PA is seeking an experienced Retail Store Manager to elevate the in-store customer experience and lead a diverse sales team. You will oversee merchandise movement, inventory, and omni-channel initiatives while aligning store strategy with company goals.

The role requires a minimum of 4 years in retail management, strong communication, and the ability to work nights, weekends, and holidays. Growth opportunities exist within a performance-driven environment at DSW.