Retail Store Manager: Drive Results & Team Excellence

The Michael's Companies; Enfield, Northern (CT, KY); Hybrid; USD 61,000 - 81,000; Full time

Job summary

The Michael's Companies in Enfield, CT is seeking a Store Manager to lead a diverse team, deliver sales and KPI targets, and ensure compliance with SOPs and brand promises. You will hire, train, coach, and manage performance while serving as Manager on Duty in a climate-controlled public retail store environment.

The role requires strong leadership and customer service excellence. With 5+ years in retail and 2+ years supervising, you will implement safety and shrink programs, oversee framing and

Qualifications

• 5+ years of retail experience, including inventory management, merchandising and customer service excellence.
• 2+ years of direct supervision of a diverse team with performance management and development responsibilities.

Responsibilities

• Lead and manage all store operations in line with SOPs and Company policies.
• Deliver sales, profit, and KPI targets with the store team.
• Hire, train, coach and develop Team Members; manage performance and talent advancement.
• Serve as Manager on Duty (MOD) and maintain cross-training in framing and production.
• Implement shrink, safety programs, and communicate goals using company tools.

Skills

Retail leadership

Team supervision

Inventory management

Merchandising

Customer service

Performance management

Job description

The Michael's Companies in Enfield, CT is seeking a Store Manager to lead a diverse team, deliver sales and KPI targets, and ensure compliance with SOPs and brand promises. You will hire, train, coach, and manage performance while serving as Manager on Duty in a climate-controlled public retail store environment.

The role requires strong leadership and customer service excellence. With 5+ years in retail and 2+ years supervising, you will implement safety and shrink programs, oversee framing and