Retail Store Manager - Lead a High-Impact Team & KPIs

Michaels; Enfield (CT); On-site; USD 61,000 - 81,000; Full time

Benefits offered by this job

401(k) with company match

Medical

Dental

Vision

Employee discounts

Tuition assistance

Job summary

Michaels in Enfield, CT is seeking an experienced Retail Store Manager to lead and manage store operations, drive customer experience, and achieve performance goals.

You will supervise a diverse team, hire and coach staff, manage inventory and merchandising, and ensure compliance with SOPs and company programs. The role requires 5+ years retail experience and at least 2+ years of direct supervision; flexibility to work nights and weekends as needed.

Qualifications

• 5+ years of retail experience with emphasis on inventory management and customer service excellence.
• 2+ years of experience directly supervising a diverse team and developing talent.

Responsibilities

• Lead and manage all store operations and ensure customer-centric execution.
• Deliver sales and KPI targets while maintaining budget compliance.
• Hire, train, coach and manage performance of the store team.
• Maintain store standards, SOP adherence, and shrink/safety programs.

Skills

Leadership

Customer service

Inventory management

Team supervision

Job description

Michaels in Enfield, CT is seeking an experienced Retail Store Manager to lead and manage store operations, drive customer experience, and achieve performance goals.

You will supervise a diverse team, hire and coach staff, manage inventory and merchandising, and ensure compliance with SOPs and company programs. The role requires 5+ years retail experience and at least 2+ years of direct supervision; flexibility to work nights and weekends as needed.