Store Manager: Lead Team & Deliver Brand Promise

The Michael's Companies; Ridgefield (CT); On-site; USD 61,000 - 81,000; Full time

Benefits offered by this job

401(k) with employer match

Employee Assistance Program

Health insurance (medical, dental, and

Vision coverage

Tuition assistance

Employee discounts

Job summary

The Michaels Companies is hiring a Store Manager for our Ridgefield, CT location. You will lead a diverse team, drive sales and KPIs, and ensure customer brand promises are delivered.

Responsibilities include managing store operations, staffing, coaching, and ensuring compliance with SOPs and company programs. The role requires 5+ years of retail experience and 2+ years supervising a team, with flexibility for evenings and weekends.

Qualifications

• 5+ years of retail experience, including inventory management, merchandising and customer service excellence.
• 2+ years of experience directly supervising a diverse team, including performance management and talent development.

Responsibilities

• Lead and manage all aspects of the store, including SOPs and company programs to ensure compliance to applicable laws and requirements; ensure execution of company policies and standards; hold team accountable for store conditions and results.
• Deliver sales plan/profit plan and other KPIs in conjunction with our annual performance objectives; manage the store team to achieve their role KPI’s.
• Staff the store with qualified Team Members: Hire, train, observe and coach the team to achieve results; lead the performance management process, and if necessary, disciplinary process; identify talent and develop Team Members for advancement; utilize the leadership competencies for continued self-development.
• Lead the execution of our customer brand promises. Implement and lead the shrink and safety programs to deliver goals.
• Use the company tools to set, prioritize and communicate goals and provide overall management to team members and customers.
• Interacts with others in an accepting and respectful manner; remains positive and respectful, even in difficult situations; promotes commitment to the organization’s vision and values; projects a positive image and serves as a role model for others.
• Serve as Manager on Duty (MOD)
• Maintain Operational understanding of all store departments; cross trained, and ensures all Managers are cross trained in Custom Framing selling and production.

Skills

Team leadership

Customer service excellence

Performance management

Talent development

Cross-functional collaboration

Job description

The Michaels Companies is hiring a Store Manager for our Ridgefield, CT location. You will lead a diverse team, drive sales and KPIs, and ensure customer brand promises are delivered.

Responsibilities include managing store operations, staffing, coaching, and ensuring compliance with SOPs and company programs. The role requires 5+ years of retail experience and 2+ years supervising a team, with flexibility for evenings and weekends.