Retail Store Manager - Customer Experience & Team Growth

Goodwill of Central & Northern Arizona; Gilbert (AZ); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

3 Medical Plans

Employer Funded HRA

3 Dental Plans

Vision Plan

401K Traditional and Roth Plans

Employer Paid Life Insurance

Employee Assistance Program (EAP)

Paid Time Off; Sick and Vacation

Paid Holidays

Job summary

Goodwill of Central & Northern Arizona is seeking a Retail Store Manager to lead the sales floor, motivate teams, and achieve daily to yearly sales goals across GCNA stores. You will direct daily operations, supervise Retail Sales Associates, and drive excellent customer service.

This role requires at least one year in retail management, strong communication, and proficiency with Microsoft Office. You will ensure store standards, handle inventory, and coordinate with leadership to maintain

Qualifications

• One-year work experience in Retail Management preferred.
• One-year customer service experience required.
• Proficient in Microsoft Office Suite.
• Ability to pass a background check and drug screen where applicable.
• Ability to read/speak English proficiently.

Responsibilities

• Executes retail operations plan to achieve daily, monthly, quarterly, and yearly goals for profit and revenue.
• Directs day-to-day store operations and supervises team members.
• Conducts inventory and ensures proper reporting of results.
• Maintains store standards and ensures guest satisfaction.
• Handles customer issues with appropriate escalation when needed.
• Oversees and maintains cleanliness and appearance reflecting the Goodwill brand.
• Provides mentoring and training to develop Retail Sales Associates.

Skills

Retail management experience

Customer service

Leadership

Education

High School Diploma or equivalent

Tools

Microsoft Office Suite

Job description

Goodwill of Central & Northern Arizona is seeking a Retail Store Manager to lead the sales floor, motivate teams, and achieve daily to yearly sales goals across GCNA stores. You will direct daily operations, supervise Retail Sales Associates, and drive excellent customer service.

This role requires at least one year in retail management, strong communication, and proficiency with Microsoft Office. You will ensure store standards, handle inventory, and coordinate with leadership to maintain