Retail Store Leader – Operations & People Growth

Goodwill of Central and Northern Arizona; Cottonwood (AZ); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Medical plans

HRA

Dental plans

Vision plan

401K

Life insurance

EAP

Paid time off

Paid holidays

Job summary

Goodwill of Central and Northern Arizona is seeking a Store Operations Leader to manage daily sales floor operations across GCNA stores, driving revenue, efficiency, and customer service excellence. You will lead teams, coordinate with support areas, and ensure store standards and policies are followed while traveling to assist other locations.

The role requires at least one year in retail management and customer service, with proficiency in MS Office and English, and offers a comprehensive

Qualifications

• One-year work experience in Retail Management required.
• One-year customer service experience required.
• Ability to speak and read English proficiently.
• High School Diploma or Equivalent preferred.

Responsibilities

• Develops and executes retail operations plan to achieve daily, monthly, quarterly, and yearly goals for operating income, revenue, and production.
• Monitors product levels daily to achieve bottom line sales budget against targets.
• Ensures payroll costs and operating costs are managed to budget.
• Ensures Team Members deliver excellent customer service to donors and customers.
• Works to de-escalate customer situations while finding an appropriate solution.
• Ensures store locations are clean, well-kept, and reflect the Goodwill brand appropriately.
• Partners with community businesses and organizations to promote Goodwill mission.
• Serves as a Goodwill ambassador to the community.
• Leads the day-to-day operations of the sales floor.
• Ensures that Retail Store Associates and Customer Service Manager are well-trained and fulfill their duties and responsibilities.
• Acts as a key holder for the store, closing shift manager, and backup to the Store Manager.
• Transfers to different stores at any given moment due to business needs.
• Builds a high-performing team.
• Responsible for performance management (coaching, discipline, performance improvement plans, and annual reviews), staffing, compensation, and development of Team Members.

Skills

Retail Management

Customer Service

English Proficiency

Education

High School Diploma or Equivalent

Tools

Microsoft Office Suite

Job description

Goodwill of Central and Northern Arizona is seeking a Store Operations Leader to manage daily sales floor operations across GCNA stores, driving revenue, efficiency, and customer service excellence. You will lead teams, coordinate with support areas, and ensure store standards and policies are followed while traveling to assist other locations.

The role requires at least one year in retail management and customer service, with proficiency in MS Office and English, and offers a comprehensive