Retail Store Manager — People, Service & Performance

Goodwill of Central & Northern Arizona; Dunlap (TN); On-site; USD 21,000 - 29,000; Full time

Benefits offered by this job

Medical Plans

Health Reimbursement Account (HRA)

Dental Plans

Vision Plan

401K Plans

Life Insurance

Employee Assistance Program (EAP)

Paid Time Off

Paid Holidays

Job summary

Goodwill of Central and Northern Arizona in Phoenix, AZ is seeking a Retail Store Manager to lead the sales floor, drive performance, and build high‑performing teams. You will oversee daily store operations, coach associates, and ensure excellent donor and customer service while meeting sales goals.

Join a mission‑driven organization that supports career development, comprehensive benefits, and opportunities for growth across GCNA locations.

Qualifications

• One year of work experience in Retail Management.
• One year of customer service experience.
• Proficient in Microsoft Office Suite.
• Ability to pass a background check and drug screen where applicable.
• Ability to read and speak English proficiently.
• High School Diploma or Equivalent preferred.

Responsibilities

• Executes retail operations plan to achieve daily, monthly, quarterly, and yearly goals for profit, revenue, and production for a Retail Store location.
• Makes decisions on day-to-day retail operation within defined area.
• Conducts new goods inventory and ensures proper reporting.
• Reconciles and balances all daily paperwork.
• Ensures Team Members deliver excellent customer service to donors and customers.
• Maintains daily store operations and oversees team member development.

Skills

Retail management

Customer service

Microsoft Office

English proficiency

Education

High School Diploma or Equivalent

Tools

Microsoft Office Suite

Job description

Goodwill of Central and Northern Arizona in Phoenix, AZ is seeking a Retail Store Manager to lead the sales floor, drive performance, and build high‑performing teams. You will oversee daily store operations, coach associates, and ensure excellent donor and customer service while meeting sales goals.

Join a mission‑driven organization that supports career development, comprehensive benefits, and opportunities for growth across GCNA locations.