Retail Store Manager: Customer Experience Leader

Bass Pro Shops; Thornton (CO); On-site; USD 58,000 - 62,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Health Savings Account

Flexible Spending Account

401k Retirement Savings

Paid holidays

Paid vacation

Paid sick time

Job summary

Bass Pro Shops is seeking a Retail Manager to supervise Sales Departments, optimize merchandise presentation, and drive customer service excellence. Responsibilities include staffing, training, scheduling, and evaluating performance to support strong financial results.

The role requires 3–5 years of retail management, proficiency with POS and inventory systems, and strong leadership and communication skills to motivate a team and maintain high standards of service.

Qualifications

• 3-5 years in Retail Management or equivalent leadership role.
• Strong numerical, analytical, and problem-solving abilities.
• Ability to communicate effectively with customers and team members.

Responsibilities

• Supervise one or more Sales Departments and maintain planograms.
• Ensure world-class customer service and a positive shopping experience.
• Open and close the store; manage scheduling and duties of staff.
• Interview, hire, train, and evaluate department staff; coach for performance.
• Promote sales programs and memberships; resolve customer issues.
• Lead staff using company policies and compliance requirements.

Skills

Customer service

Staff development

Interpersonal skills

People leadership

Tools

POS systems

Inventory management software

Office productivity (Excel/Word)

Job description

Bass Pro Shops is seeking a Retail Manager to supervise Sales Departments, optimize merchandise presentation, and drive customer service excellence. Responsibilities include staffing, training, scheduling, and evaluating performance to support strong financial results.

The role requires 3–5 years of retail management, proficiency with POS and inventory systems, and strong leadership and communication skills to motivate a team and maintain high standards of service.