Retail Store Manager - Customer Experience Leader

Goodwill Industries of New Jersey and Philadelphia; Millville (NJ); Sur place; USD 26 000 - 32 000; Plein temps

Avantages offerts par ce poste

Medical, Prescription, Dental, Vision,

Life, AD&D, Disability

PTO/Holidays

Discounts

Credit Union

Voluntary Benefits

Mylo

Résumé du poste

Goodwill Industries of New Jersey and Philadelphia is seeking a Customer Service Manager for the Millville, NJ store. The role leads sales floor operations, drives toward set sales goals, and manages Customer Service Associates to deliver excellent service while upholding Goodwill standards.

The position is part of the Retail Team with responsibilities including coaching, performance management, inventory reporting, and collaboration with other divisions.

Qualifications

• Proven leadership to manage retail teams and meet sales goals.
• Exceptional customer service and conflict resolution skills.
• Strong communication and coaching abilities.
• Ability to drive results and monitor store performance.
• Knowledge of safety procedures and loss prevention.
• Must have valid driver’s license and flexible schedule.

Responsabilités

• Follow all Goodwill policies and safety procedures.
• Executes retail operations plan to achieve targeted growth in daily, monthly, quarterly, and yearly goals for profit, revenue, and production for a Retail Store location.
• Maintains the day-to-day operations of the store including managing and meeting employee and customer needs.
• Makes decisions on matters relating to the day-to-day retail operation within his/her defined work area.
• Oversees and maintains the day-to-day operations of the sales floor including daily maintenance, custodial duties, and floor standards.
• Reconciles and balances all daily paperwork.
• Opens and closes store.
• Processes sales transactions and customer returns.
• Works to de-escalate customer situations while finding an appropriate solution; involves upper management as needed.
• Ensures that the store complies with all policies and procedures relating to Loss prevention and Safety; influences any changes necessary to meet requirements, ensuring minimum risk to staff members and the business.
• Staff recruit and retain top talent; proactively manages and reviews the performance and progress of Customer Service Associates.
• Assists store leadership with performance management (coaching, discipline, and performance improvement plans) of store personnel.
• Provides regular mentoring, training, and coaching to develop skills of Customer Service Supervisor and Customer Service Associates.
• Collaborates with store leadership to establish clear company vision and ensure staff engagement.
• Conducts new goods inventory and ensures proper reporting.
• Coordinates efforts with various Goodwill divisions.
• Must maintain a clean and neat personal appearance at all times. Must wear company issued uniform.
• Regular attendance is required.
• All other essential duties as assigned.

Connaissances

Leadership

Customer service

Communication

Teamwork

Training/coaching

Decision making

Problem solving

Integrity

Reliability

Safety awareness

Flexibility

Driver's license

Description du poste

Goodwill Industries of New Jersey and Philadelphia is seeking a Customer Service Manager for the Millville, NJ store. The role leads sales floor operations, drives toward set sales goals, and manages Customer Service Associates to deliver excellent service while upholding Goodwill standards.

The position is part of the Retail Team with responsibilities including coaching, performance management, inventory reporting, and collaboration with other divisions.