Retail Store Leader: Drive Growth & Service Excellence

Goodwill Industries of Southern New Jersey and Phi; Rio Grande (NJ); On-site; USD 26,000 - 32,000; Full time

Benefits offered by this job

Medical benefits

Discounts

Credit Union

Mylo

Job summary

Goodwill Industries of Southern New Jersey and Phi is hiring a Customer Service Manager to oversee the sales floor, lead a dynamic team, and drive achievement of set sales goals. You will direct daily operations, ensure exceptional customer service, and maintain a secure, efficient store environment.

The role emphasizes leadership, staff development, and collaboration with store leadership to uphold the Goodwill brand and customer experience.

Qualifications

• Ability to lead and retain high-performing teams.
• Proven track record of achieving sales goals.
• Excellent customer service and interpersonal skills.
• Strong communication and coaching abilities.
• Hands-on leadership for store operations.

Responsibilities

• Follow all Goodwill policies and safety procedures.
• Execute retail operations plan to achieve growth in sales, revenue, and profit.
• Maintain day-to-day store operations and meet employee and customer needs.
• Open and close store and process sales transactions/returns.
• De-escalate customer situations and involve upper management as needed.
• Recruit and retain top talent; manage performance of staff.
• Provide mentoring, training, and coaching to staff.
• Collaborate with store leadership to align with company vision.

Skills

Leadership

Team building

Customer service

Communication

Training and coaching

Tools

POS system

Job description

Goodwill Industries of Southern New Jersey and Phi is hiring a Customer Service Manager to oversee the sales floor, lead a dynamic team, and drive achievement of set sales goals. You will direct daily operations, ensure exceptional customer service, and maintain a secure, efficient store environment.

The role emphasizes leadership, staff development, and collaboration with store leadership to uphold the Goodwill brand and customer experience.