Store Customer Service Manager: Lead, Grow & Inspire Teams

Goodwill Industries of New Jersey and Philadelphia; Rio Grande (NJ); Vor Ort; USD 26.000 - 32.000; Vollzeit

Benefits dieser Stelle

Medical

Prescription

Dental

Vision

Life

PTO/Holidays

Discounts

Credit Union

Voluntary Benefits

Mylo

Zusammenfassung

Goodwill Industries of New Jersey and Philadelphia is seeking a Customer Service Manager for the Rio Grande, NJ store. You will lead the sales floor, drive daily operations, and help achieve sales goals.

You will mentor Customer Service Associates, ensure excellent service, and maintain loss prevention standards while coordinating with store leadership. Strong communication and leadership are essential. Retail experience and a valid driver's license are preferred.

Qualifikationen

• Drive results by meeting revenue and operating goals.
• Leadership to motivate a fast-paced team.
• Effective communication across functions.
• Ability to work flexible schedule including nights and weekends.

Aufgaben

• Follow Goodwill policies and safety procedures.
• Execute retail operations plan to achieve growth in sales.
• Manage day-to-day store operations and staffing needs.
• Open and close the store and process transactions.
• De-escalate customer situations and resolve issues.
• Maintain loss prevention compliance and safety standards.
• Staff recruitment and performance management.

Kenntnisse

Leadership ability

Customer service

Communication

Drive results

Team collaboration

Jobbeschreibung

Goodwill Industries of New Jersey and Philadelphia is seeking a Customer Service Manager for the Rio Grande, NJ store. You will lead the sales floor, drive daily operations, and help achieve sales goals.

You will mentor Customer Service Associates, ensure excellent service, and maintain loss prevention standards while coordinating with store leadership. Strong communication and leadership are essential. Retail experience and a valid driver's license are preferred.