Retail Customer Service Leader: Drive Sales & Team

Goodwill Industries of Southern New Jersey and Philadelphia; Rio Grande (NJ); Vor Ort; USD 52.000 - 78.000; Vollzeit

Zusammenfassung

Goodwill Industries of Southern New Jersey and Philadelphia is seeking a Customer Service Manager to lead the store sales floor, motivate the team, and drive achievement of daily, monthly, quarterly, and yearly sales goals. You will recruit, coach, and develop Customer Service Associates, while ensuring excellent customer service and adherence to Goodwill policies.

You will supervise daily operations, manage inventory and floor standards, and partner with store leadership to align with company

Qualifikationen

• Experience leading retail teams and delivering customer service excellence.
• Ability to recruit, coach, and manage performance of store staff.
• Strong communication and decision-making skills; proficient in de-escalation and conflict resolution.

Aufgaben

• Oversee daily sales floor operations and drive achievement of sales goals.
• Lead and develop Customer Service Associates; manage coaching and performance plans.
• Coordinate inventory, loss prevention, and safety procedures; ensure policy compliance.

Kenntnisse

Leadership

Customer service

Coaching

Hiring

Performance management

Communication

Decision making

Jobbeschreibung

Goodwill Industries of Southern New Jersey and Philadelphia is seeking a Customer Service Manager to lead the store sales floor, motivate the team, and drive achievement of daily, monthly, quarterly, and yearly sales goals. You will recruit, coach, and develop Customer Service Associates, while ensuring excellent customer service and adherence to Goodwill policies.

You will supervise daily operations, manage inventory and floor standards, and partner with store leadership to align with company