Retail Store Leader: Performance & People

T-Mobile; Johnson City (TN); On-site; USD 74,000 - 133,000; Full time

Benefits offered by this job

Medical insurance

Dental & vision coverage

401(k) plan

Employee stock grants

Paid time off and holidays

Parental leave

Tuition assistance

Job summary

T-Mobile US Inc. invites an experienced Store Manager to oversee daily retail operations, drive sales, and deliver outstanding customer experiences.

You will hire, schedule, train, and coach team members, manage marketing, shrink, and labor, and lead performance against store metrics to support growth and loyalty.

Success depends on leadership, collaboration, and a proactive, customer‑first approach in a fast-paced environment.

Qualifications

• High School diploma or equivalent.
• 2-4 years management experience in retail sales.
• 2-4 years sales and sales management experience.

Responsibilities

• Lead employee development and coaching to improve customer interactions and complete required training on schedule.
• Resolve customer issues to enhance the customer experience and align with brand expectations.
• Manage store operations including staffing, scheduling, labor controls, marketing, and loss prevention to ensure store success.
• Monitor sales, inventory, and store programs to support operational excellence and implement new initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Retail management

Sales leadership

Customer service

Education

High School Diploma/GED

Job description

T-Mobile US Inc. invites an experienced Store Manager to oversee daily retail operations, drive sales, and deliver outstanding customer experiences.

You will hire, schedule, train, and coach team members, manage marketing, shrink, and labor, and lead performance against store metrics to support growth and loyalty.

Success depends on leadership, collaboration, and a proactive, customer‑first approach in a fast-paced environment.