Retail Store Leader: Grow Teams, Elevate Customer Experience

T-MOBILE USA, Inc.; Charlotte (MI); On-site; USD 55,000 - 133,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Stock grants

Employee stock purchase plan

Paid time off

Paid holidays

Parental leave

Family building benefits

Discounts

Job summary

T-Mobile USA, Inc. is seeking an experienced retail store leader to manage daily operations, drive sales, and ensure outstanding customer experiences across the store. You will hire, schedule, train, and coach staff to meet brand standards and performance metrics.

The role emphasizes marketing, loss prevention and labor management, with success measured by sales, customer satisfaction and efficiency. This position requires 18+ years old and legal work eligibility in the United States.

Qualifications

• High School Diploma or GED required.
• 2–4 years retail sales management experience preferred.
• 2–4 years sales and sales management experience preferred.

Responsibilities

• Lead employee development and coaching to improve customer interactions and complete required training on schedule.
• Resolve customer issues to enhance the customer experience and align with brand expectations.
• Manage store operations including staffing, scheduling, labor controls, marketing, and loss prevention to ensure store success.
• Monitor sales, inventory, and store programs to support operational excellence and implement new initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

People leadership

Customer engagement

Training & coaching

Retail operations

Sales management

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is seeking an experienced retail store leader to manage daily operations, drive sales, and ensure outstanding customer experiences across the store. You will hire, schedule, train, and coach staff to meet brand standards and performance metrics.

The role emphasizes marketing, loss prevention and labor management, with success measured by sales, customer satisfaction and efficiency. This position requires 18+ years old and legal work eligibility in the United States.