Retail Store Leader: Elevate Customer Experience & Growth

T-MOBILE USA, Inc.; Sioux Falls (SD); On-site; USD 55,000 - 133,000; Full time

Benefits offered by this job

Stock grants

Employee stock purchase plan

401(k)

Paid time off

Holiday pay

Job summary

T-Mobile USA, Inc. operates a nationwide retail store network focused on delivering an exceptional customer experience and achieving sales and service goals.

This leadership role drives hiring, scheduling, training, coaching, and day-to-day store operations to ensure high performance and brand standards. You will oversee marketing, loss prevention, and labor management, while aligning with company values and driving customer loyalty and business growth.

Qualifications

• High School Diploma/GED required.
• 2-4 years Management experience in retail sales preferred.
• 2-4 years Sales & sales management experience preferred.

Responsibilities

• Lead employee development and coaching to improve customer interactions and complete required training on schedule.
• Resolve customer issues to enhance the customer experience and align with brand expectations.
• Manage store operations including staffing, scheduling, labor controls, marketing, and loss prevention to ensure store success.
• Monitor sales, inventory, and store programs to support operational excellence and implement new initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Retail management experience

Sales & sales management experience

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. operates a nationwide retail store network focused on delivering an exceptional customer experience and achieving sales and service goals.

This leadership role drives hiring, scheduling, training, coaching, and day-to-day store operations to ensure high performance and brand standards. You will oversee marketing, loss prevention, and labor management, while aligning with company values and driving customer loyalty and business growth.