Retail Store Leader: Drive Growth & Customer Experience

T-MOBILE USA, Inc.; Deming (NM); On-site; USD 55,000 - 133,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

401(k) with company match

Stock grants / stock purchase plan

Job summary

T-Mobile USA, Inc. is seeking a store leader to manage all operations of a retail store, driving customer engagement and business performance.

You will hire, schedule, train, and coach staff, own store functions like marketing, loss prevention, and labor management, and measure success through sales, customer satisfaction, and efficiency. Eligible candidates bring 2-4 years management in retail and a high school diploma, and are US-authorized.

Qualifications

• High School Diploma/GED (Required)
• 2-4 years Management experience in retail sales (Preferred)
• 2-4 years Sales & sales management experience (Preferred)

Responsibilities

• Lead employee development and coaching to improve customer interactions and complete required training on schedule
• Resolve customer issues to enhance the customer experience and align with brand expectations
• Manage store operations including staffing, scheduling, labor controls, marketing, and loss prevention to ensure store success
• Monitor sales, inventory, and store programs to support operational excellence and implement new initiatives
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Leadership

Staff management

Training & development

Customer service

Job description

T-Mobile USA, Inc. is seeking a store leader to manage all operations of a retail store, driving customer engagement and business performance.

You will hire, schedule, train, and coach staff, own store functions like marketing, loss prevention, and labor management, and measure success through sales, customer satisfaction, and efficiency. Eligible candidates bring 2-4 years management in retail and a high school diploma, and are US-authorized.