Retail Store Leader: Grow Sales, Elevate Service

T-Mobile USA; Hamilton (OH); On-site; USD 55,000 - 133,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

401(k)

Employee stock grants

Paid time off

Paid holidays

Parental leave

Transit programs

Mobile service discounts

Job summary

T-Mobile USA, Inc. is seeking a Store Manager to lead all aspects of a retail location, driving customer engagement and sales performance through staffing, training, scheduling and coaching.

You will own store operations including marketing, loss prevention, and labor management to achieve targets, while monitoring KPIs and implementing new initiatives to sustain growth and customer satisfaction.

Qualifications

• High School Diploma/GED (Required)
• 2-4 years Management experience in retail sales (Preferred)
• 2-4 years Sales & sales management experience (Preferred)

Responsibilities

• Lead employee development and coaching to improve customer interactions and complete required training on schedule
• Resolve customer issues to enhance the customer experience and align with brand expectations
• Manage store operations including staffing, scheduling, labor controls, marketing, and loss prevention to ensure store success
• Monitor sales, inventory, and store programs to support operational excellence and implement new initiatives
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Employee development

Customer service

Store operations management

Sales and sales management

Leadership

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is seeking a Store Manager to lead all aspects of a retail location, driving customer engagement and sales performance through staffing, training, scheduling and coaching.

You will own store operations including marketing, loss prevention, and labor management to achieve targets, while monitoring KPIs and implementing new initiatives to sustain growth and customer satisfaction.