Retail Store Manager: Growth, Coaching & Ops Leader

T-MOBILE USA, Inc.; Michigan; On-site; USD 74,000 - 133,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Plan

Stock Grants

Job summary

T-Mobile USA, Inc. is seeking a Retail Store Manager to oversee all operations of a busy retail location, driving customer engagement and achieving sales and service goals.

You will lead hiring, scheduling, training, and coaching to maintain high standards and consistent performance. You will own store functions including marketing, loss prevention, and labor management while monitoring sales and inventory.

Qualifications

• High School Diploma or GED required.
• 2–4 years retail management experience preferred.
• 2–4 years sales and sales management experience preferred.

Responsibilities

• Lead employee development and coaching to improve customer interactions and complete required training on schedule.
• Resolve customer issues to enhance the customer experience and align with brand expectations.
• Manage store operations including staffing, scheduling, labor controls, marketing, and loss prevention to ensure store success.
• Monitor sales, inventory, and store programs to support operational excellence and implement new initiatives.
• Assist with other duties/projects as assigned by business management.

Skills

Retail management

Customer service

Staff training

Scheduling

Communication

Education

High School Diploma/GED

Retail management experience

Sales experience

Job description

T-Mobile USA, Inc. is seeking a Retail Store Manager to oversee all operations of a busy retail location, driving customer engagement and achieving sales and service goals.

You will lead hiring, scheduling, training, and coaching to maintain high standards and consistent performance. You will own store functions including marketing, loss prevention, and labor management while monitoring sales and inventory.