Retail Store Leader - Customer Experience & Sales

michaels; Sarasota (FL); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

401(k) with employer match

Medical insurance

Dental coverage

Vision coverage

Telemedicine services

Flexible spending accounts

Commuter benefits

Tuition assistance

Adoption assistance

Employee discounts

Job summary

Venice, FL Michaels store seeks a Sales Manager to lead a high-performing selling culture and deliver strong sales while ensuring an engaging customer experience. You will coach the team, manage front-end operations, and uphold brand standards across the store.

Responsibilities include MOD coverage, POS optimization, and driving loyalty program enrollment, with nights, weekends, and early mornings as part of work hours. Michaels offers robust benefits and equal opportunity employment.

Qualifications

• 3+ years retail leadership experience.
• Ability to coach and develop team members.

Responsibilities

• Lead and champion selling culture to drive sales results and customer experience.
• Oversee front-end and service operations, ensuring brand standards and SOPs are followed.
• Provide MOD coverage and maintain floor leadership and service standards.
• Drive omni-channel service with BOPIS and Same Day Delivery.
• Promote Loyalty Rewards Program and protect assets through proper procedures.

Skills

Retail leadership

Customer service

Team coaching

Operations management

POS proficiency

Tools

POS systems

Self-Checkout

Job description

Venice, FL Michaels store seeks a Sales Manager to lead a high-performing selling culture and deliver strong sales while ensuring an engaging customer experience. You will coach the team, manage front-end operations, and uphold brand standards across the store.

Responsibilities include MOD coverage, POS optimization, and driving loyalty program enrollment, with nights, weekends, and early mornings as part of work hours. Michaels offers robust benefits and equal opportunity employment.