Retail Sales Leader — Elevate Customer Experience

Michaels Stores; United States; On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Employee discounts

401(k) with match

Medical insurance

Dental/vision coverage

Tuition assistance

Adoption assistance

Flexible spending accounts

Commuter benefits

Telemedicine

Job summary

The Michaels Companies Inc. in Lakeland, FL is seeking a Sales Manager to lead a high-performing selling culture across the store and drive strong sales results while delivering an engaging customer experience.

You will coach teams, ensure SOP compliance, manage front-end operations, and support omnichannel services including BOPIS and delivery, while upholding brand standards. This role requires 3+ years of retail leadership, flexibility to work nights and weekends, and a passion for customer

Qualifications

• 3+ years retail leadership experience.
• Coaching and developing teams to improve performance.
• Ability to work nights, weekends and early mornings.

Responsibilities

• Assist Store Manager in leading and managing SOPs and Company programs to ensure legal compliance.
• Ensure execution of policies and standards, maintain store conditions and results.
• Model and coach Customer Experience and selling behaviors to drive conversion and satisfaction.
• Provide Manager-on-Duty coverage and ensure floor leadership and operational continuity.
• Oversee POS and Self-Checkout use to support smooth transactions.
• Oversee in-store programs and events (Balloons, birthday party operations, etc.).
• Promote Loyalty Rewards Program to drive retention and visits.
• Drive services like MCC/Extend coverage and protection plans.
• Lead Knit & Sew Shop and Cut Bar experiences with expertise and oversight.
• Ensure successful BOPIS and Same Day Delivery execution.
• Support Custom Framing operations where applicable.
• Train, coach and develop team members through onboarding and ongoing skill-building.
• Partner to strengthen Asset Protection practices and reduce shrink.

Skills

Retail leadership

Customer service

Tools

POS systems

Job description

The Michaels Companies Inc. in Lakeland, FL is seeking a Sales Manager to lead a high-performing selling culture across the store and drive strong sales results while delivering an engaging customer experience.

You will coach teams, ensure SOP compliance, manage front-end operations, and support omnichannel services including BOPIS and delivery, while upholding brand standards. This role requires 3+ years of retail leadership, flexibility to work nights and weekends, and a passion for customer