Retail Sales Leader: Customer Experience & Ops

Michaels; Florida; On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

401(k) matching

Employee Assistance Program

Medical coverage

Dental coverage

Vision coverage

Telemedicine

FSAs

Commuter benefits

Tuition assistance

Adoption assistance

Employee discounts

Partner discounts

Job summary

Michaels in Sunrise, FL is seeking a Sales Manager to lead the front end and service operations, delivering a compelling customer experience and strong sales results.

You will coach staff, enforce SOPs, and manage day-to-day store activities, including POS operations, loyalty programs, and omni-channel services. This role requires 3+ years of retail leadership and flexibility for varied hours.

Qualifications

• 3+ years leading retail teams.

Responsibilities

• Assist Store Manager in leading and managing adherence to SOPs and Company programs.
• Ensure execution of Company policies and standards, holding team accountable for store conditions and results.
• Model and coach Customer Experience and ART of Selling behaviors, driving conversion and customer satisfaction.
• Provide Manager-on-Duty coverage, maintaining floor leadership, service standards, and operational continuity.
• Ensure accurate and efficient use of POS and Self-Checkout systems, supporting transactions and customer support.
• Oversee in-store programs and events, including balloons, birthday parties, and loyalty enrollment.
• Promote MCC/Extend services, ensuring adoption of protection plans and offerings.
• Drive sales and operational excellence in Knit & Sew Shop and Cut Bar experience.
• Ensure efficient execution of BOPIS and Same Day Delivery.

Skills

Retail leadership

Job description

Michaels in Sunrise, FL is seeking a Sales Manager to lead the front end and service operations, delivering a compelling customer experience and strong sales results.

You will coach staff, enforce SOPs, and manage day-to-day store activities, including POS operations, loyalty programs, and omni-channel services. This role requires 3+ years of retail leadership and flexibility for varied hours.